Description
Make regulatory compliance fun(ner)!
Who this is for
Companies needing to meet regulatory requirements related to CPNI & Red Flag regulations.
Pricing
| # of Employees | CPNI | Red Flags | Both |
| Less than 49 | $990 | $660 | $1,430 |
| 50-75 | $1,320 | $990 | $2,090 |
| 76-250 | $1,650 | $1,320 | $2,750 |
| 251+ | $1,980 | $1,650 | $3,410 |
Timing
Each course is ~45 minutes
Registration Type
21 days per learner; Both per learner and company subscriptions available
Courses
Customer Proprietary Network Information (CPNI) Training
The FCC sets rules for precisely how carriers may access, use, or disclose CPNI. All telecommunication employees with access to consumer data are required to be trained on CPNI at the time of hire and then annually, not later than March first, thereafter on the proper handling of personal network information. This course is intended to help telecommunications companies meet this training mandate.
Topics to be discussed include:
- Common terms and definitions
- Restricted CPNI
- FCC Enforcement
- Acceptable CPNI
- Opt In/Opt Out
- CPNI Compliance
- Changes over past year (if applicable)
Pivot’s CPNI training pertains to Federal legislation that is overseen by the FCC. Certain states have started passing their own legislation regarding consumer protection at the state level. If you’re unsure whether your state has adopted their own legislation, please check with your company compliance officer or legal counsel.
Red Flags Rule Training
The Federal Trade Commission (FTC) established the Red Flags Rule to help businesses identify and prevent identity theft. Telecommunication providers are among the many businesses that must comply with the rules by maintaining an identity theft program and providing annual training to their employees. It’s important that employees understand and do their part to protect customers’ data. They must also be able to recognize and react to the red flags of identity theft.
Topics to be discussed include:
- Suitable responses to detected red flags
- Possible red flags identified by the FTC
- Personal requirements for employees
- Requirements and responses to prevent fraud and limit damages
- The role of your board of directors
Pivot’s CPNI training pertains to Federal legislation that is overseen by the FCC. Certain states have started passing their own legislation regarding consumer protection at the state level. If you’re unsure whether your state has adopted their own legislation, please check with your company compliance officer or legal counsel.
FAQs
Do I have to take the courses together?
No, the CPNI and RFR are two (2) separate courses that can be taken together for a discount. Or, you can choose one or the other.
Where do I take the courses?
Courses are built on Pivot’s Learning Management Software Platform (LMS). Since we recognize that not everyone works at a desk or in the office, our mobile-first platform allows you to reach everyone on your team – whether they’re in the office, on the road, or off-site.
How long is each course?
Although this varies by learner, each course takes approximately 45 minutes to complete.
Does Pivot provide documentation for auditing purposes?
Yes! Learners will be able to download, print, and provide Certificates of Completion to their company compliance officer for their records once they complete 100% of the training.
How do I ensure my employees complete the course and learn what they need to?
Pivot provides a quiz at the end of each course and the system tracks completion. Participants are required to complete 100% of the training. You can designate one person (compliance officer or manager) to track progress, view completions, and scores for all employees.
How long do we have access to the courses?
We recommend that you assign each employee a short window to complete the courses before the March 1 deadline. We recommend one or two weeks. Upon notice to Pivot, you will have access to the training throughout the remainder of the calendar year so that as you hire new employees, you can put them through the training.
Can I choose a specific date for my employees to be enrolled in the program?
Yes! During the sign-up process on the landing page, you will be asked to fill out a spreadsheet with information about your learners. Within this document you will be asked to provide your requested start date.
Are these courses geared toward customer service or for all employees?
We designed these with all types of employees in mind so it is perfect for your whole company.
What is an Annual Company Subscription?
The CPNI and Red Flags courses are annual subscriptions for your entire company. Each participant will access their individual password-protected dashboard and complete training on their own. They are required to complete 98% of the training and achieve a score of 85% or higher on the quiz to receive a Certificate of Completion that includes their name and date of completion. Learners may download course completion certificates from the learning management system to provide to their compliance officer for their records.
Your entire company will have access for the period you choose and then you may enroll new employees throughout the same calendar year for no additional cost.
Reviews
There are no reviews yet.