Web Support Request Turn Around Times Estimated Turn Around Times The table below are times estimated when we are at full staff. Actual times will vary depending on current staffing situations. Request Type Typical Turn Around Time Copy Update 2 business days Imagery Update 3 business days Form Update 3-5 business days Broken Element or Error Code 3-5 business days Landing Page Creation 3-8 business days New Website Feature variable Project(Required)Select a projectFirst ChoiceSecond ChoiceThird ChoiceTask DetailsRequest Type(Required) Copy Update Imagery Update Form Update Broken Element or Error Code Landing Page Creation New Website Feature or “Other” Request made by(Required)First ChoiceSecond ChoiceThird ChoiceWho should be copied on this request?(Required)Desired Completion Date(Required) MM slash DD slash YYYY Urgency of RequestCritical: Urgent adjustments, like fixing security vulnerabilities or resolving major bugs, demand immediate attention due to their potential to disrupt website performance or compromise security.High: These updates, such as redesigning key pages or are time sensitive changes, notably affect functionality or user experience, necessitating thorough testing.Medium: These include adding new sections or adjusting layouts, impacting specific areas of the website and requiring some testing for integration.Low: These are small adjustments like fixing typos or updating minor content, with minimal impact on the website's overall functionality.How urgent is your request? Go look at this: https://developers.google.com/issue-tracker/concepts/issues#fieldsCopy UpdateURL of page needing the change(Required)If you have mutiple URLs, that is okay. List them all with a comma in-between them.Describe the copy change needed(Required)For longer pieces of content, feel free to attach a document to this requestScreenshots Drop files here or Select files Max. file size: 128 MB. Although not required, a screenshot of the area of the page needing that update makes things go a lot faster!Additional Attachments Drop files here or Select files Max. file size: 128 MB. Imagery UpdateURL of page needing the change(Required)If you have multiple URLs, that is okay. List them all with a comma in-between them.Describe the image change(s) needed(Required)Screenshots Drop files here or Select files Max. file size: 128 MB. Although not required, a screenshot of the area of the page needing the update makes things go a lot faster!Image Attachments(Required) Drop files here or Select files Max. file size: 128 MB. Form UpdateURL of page needing the change(Required)If you have mutiple URLs, that is okay. List them all with a comma in-between them.Does this form come from a third-party system?(Required)Make a selectionYes – the form is built using another tool and embedded into the websiteNo – The form is built with the website using Gravity FormsNo – The form is custom built into the website without Gravity FormsNot sureMany forms come from a third-party tool like Hubspot, MailChimp, Wufoo, Google Forms, CrowdFiber, etc.URL to login to form editorUsernamePasswordDescribe the form change(s) needed(Required)Screenshots Drop files here or Select files Max. file size: 128 MB. Although not required, a screenshot of the area of the page needing the update makes things go a lot faster!Broken Element or Error CodeURL of page needing the change(Required)If you have mutiple URLs, that is okay. List them all with a comma in-between them.Landing Page CreationURL to be used for the landing page(Required)If you have mutiple URLs, that is okay. List them all with a comma in-between them.Is this landing page based on a pre-existing page and/or template?YesNoI'm not sureURL of existing landing page or templateWhat happens when the landing page form is submitted?Does it get sent to an email address? Does it need to connect to a third party system (i.e. Salesforce, MailChimp)?New Website Feature or "Other"
